Can I change my order?
Contact us as soon as possible. We can try to update an order before it has been dispatched.
How can I track my order?
Use the Track Order page with the tracking ID included in your order confirmation.
How long does shipping take?
Orders are usually dispatched within 1–2 business days. Delivery timing depends on the destination and carrier.
Can I return an item?
You may request a return within 14 days of delivery when the item meets the condition requirements in our Returns & Exchanges policy.
Can I exchange a size?
Yes, exchanges can be requested within the return window and depend on the replacement size being available.
What if my item arrives damaged?
Photograph the packaging and item, then contact us promptly with your order number so we can review the issue.
How do I choose a size?
Take your measurements and compare them with the product details. Fit notes on each product are also useful.
Are sale items returnable?
Sale items follow the return terms shown on their product page. Items must still meet the required condition unless otherwise stated.
Which payment method do you accept?
We currently accept Cash on Delivery only. Please pay the delivery partner when your order arrives, and never send cash or payment details through email or the contact form.
How do I contact the store?
Use our Contact page or the details listed there. We aim to reply within one business day.
Can I shop without an account?
Yes, you can place an order using the checkout information requested by the store.
What happens after I place an order?
You receive an order confirmation, then dispatch and tracking updates when your parcel is on its way.
